We are looking for an enthusiastic colleague that will help us shape the future of Conversational AI at ABN AMRO in the role of an engineering. Thousands of customers interact with ABN AMRO on a weekly basis. We want to make sure that these conversations are getting resolved in an effective and friction free manner.
We are looking for an enthusiastic colleague that will help us shape the future of Conversational AI at ABN AMRO in the role of an engineering who can maintain and improve our Conversational AI workflows by automating the data and ml processes used within the team to improve solutions like Chatbot Anna, Conversational IVR (Voicebot) and LLM-based Advisor Assist.
Thousands of customers interact with ABN AMRO on a weekly basis. We want to make sure that these conversations are getting resolved in an effective and friction free manner.
Here at Team Advanced Conversational Engagement, part of the Customer Interaction Domain, we maintain and innovate on top of our conversational bot, Interactive voice response (IVR), and internal Advisor Assist tooling.
In the Cognition team we are responsible for maintaining, enhancing, and innovating our conversational solutions to ensure they meet evolving customer needs and industry standards.
Subjects you might be working on include: Setting up a medallion data architecture for analyses workflows, implementing pipelines to evaluate LLM prompts, implementing pipelines to evaluate classification algorithms, design how we store and manually annotate data etc.
Most recently we are in a middle of a massive migration from a major cloud based conversational AI platform to MS Copilot while attempting to empower our solutions with LLMs in a manner that is responsible, secure and reliable within the standards of ABN AMRO.
You will be part of a multidisciplinary scrum team of data scientists, engineers and consultants.
In the extended team (~50 colleagues) you will be working alongside data engineers, user experience designers, content writers and front- and backend developers.
The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.
External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.
Graag ontvangt ABN AMRO je sollicitatie voor de functie van Data Engineer | Chatbot in Amsterdam via de sollicitatiebutton.
Neem contact op met Claudia Vleesch du Bois
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